JustAte

Last updated 23 June 2026

Privacy Policy

JustAte is an AI-first nutrition app. We collect the information needed to log meals, run the app, protect accounts, process subscriptions, and improve reliability.

1. Overview

This policy explains how JustAte handles personal information. JustAte is not a medical service and does not provide diagnosis or treatment. Nutrition estimates are informational and should be checked by you before use.

We design the product around practical privacy: the OpenAI key is kept server-side, app data is protected by Supabase authentication and row-level security, and billing status is handled through RevenueCat and the app stores.

2. Information we collect

Depending on how you use JustAte, we may collect:

  • Account identifiers such as your user id, email address, authentication tokens, and app settings.
  • Profile details you enter, such as age range, height, weight, goal, activity level, dietary preferences, country, and measurement units.
  • Food logging content, including typed meal descriptions, selected photos, recognised text, corrections, favourites, saved foods, portions, nutrition estimates, and confidence scores.
  • Coach and recommendation content, such as prompts, replies, insights, and Fix My Day suggestions.
  • Subscription and entitlement information from RevenueCat and the App Store or Google Play, such as product id, entitlement status, renewal state, and transaction identifiers. We do not receive full payment card details.
  • Technical information such as device type, app version, operating system, diagnostics, crash logs, feature flags, and approximate usage events when analytics or crash reporting is enabled.
  • Support messages you send to us, including your contact details and any information you include in the request.

3. How we use information

We use information to:

  • Log meals, calculate nutrition targets, show progress, and sync your diary across sessions.
  • Run AI features such as parsing, photo interpretation, restaurant mode, coaching, insights, and recommendations.
  • Remember your usual foods and corrections so future estimates become faster and more useful.
  • Manage free-tier metering, subscription access, restores, and entitlement checks.
  • Send app notifications you enable, such as reminders and streak or milestone updates.
  • Maintain security, debug errors, prevent abuse, and improve product reliability.
  • Respond to support, privacy, access, correction, or deletion requests.

We do not sell personal information. We do not use food logs to shame users, and we do not use tracking data for third-party advertising.

4. Service providers

JustAte may use trusted providers to operate the app:

  • Supabase for authentication, database, storage, edge functions, and sync infrastructure.
  • OpenAI for AI-assisted parsing, coaching, recommendations, and structured outputs through our server-side gateway.
  • RevenueCat for subscription entitlement management and purchase status.
  • Apple App Store and Google Play for billing, subscription management, and purchase records.
  • Optional analytics, crash reporting, and messaging providers when configured for app reliability and support.

Providers may process information in Australia, the United States, or other regions where they operate. We take reasonable steps to use providers that protect information and only process it for authorised purposes.

5. Photos and AI inputs

If you choose photo logging, the image or derived data may be sent to the JustAte AI gateway so the meal can be estimated. You should avoid uploading sensitive images that are not needed for food logging. You can edit or delete meal entries in the app.

6. Retention and deletion

We keep information while your account is active or while needed to provide the service, meet legal obligations, resolve disputes, and maintain security. You can request deletion of your account and associated app data through support. Some billing records may remain with Apple, Google, RevenueCat, or our records where required for accounting, fraud prevention, or legal compliance.

7. Your choices and rights

You can:

  • Correct meal details, profile settings, and preferences in the app.
  • Disable optional sounds, notifications, or analytics where settings are provided.
  • Manage or cancel subscriptions through your Apple App Store or Google Play account settings.
  • Request access, correction, or deletion of personal information by contacting support.

If Australian privacy law applies to your information, the Australian Privacy Principles may give you rights to access and correct personal information and to complain about how it is handled.

8. Security

We use technical and organisational safeguards designed to protect personal information, including authenticated access, encrypted transport, database security rules, and limited access to production systems. No online service can guarantee absolute security.

9. Children

JustAte is not intended for children under 13. If you believe a child has provided personal information without appropriate consent, contact us so we can review and delete it where required.

10. Changes

We may update this policy as the product, providers, or legal requirements change. The latest version will be posted on this page with its effective date.

11. Contact

For privacy requests or complaints, contact privacy@justatemate.com. For product help, visit Support.